Our Shipping and Delivery Policy 

At Medical Cannabis Releaf Shop, we are committed to making your shopping experience seamless. Below, we outline our shipping and delivery policy, ensuring transparency and clarity on what you can expect when ordering through us.

Shipping Methods and Costs

We offer the following shipping options within the UK to cater to your needs.

• Standard Shipping

  • Delivery time: 2–3 business days.
  • Cost: £4.99 (free for orders over £200).

• Expedited Shipping

  • Delivery time: 1–2 business days.
  • Cost: £7.99.

• Next-Day Delivery

  • Delivery time: Next business day (orders placed before 2 PM).
  • Cost: £14.99.

Please note that shipping costs may vary for bulk orders or special circumstances, and these will be clearly communicated at checkout.

Delivery Times

We strive to ensure on-time delivery. Estimated delivery times depend on the selected shipping method as outlined above. However, factors such as public holidays, adverse weather conditions, or stock availability may occasionally lead to delays.

Important Notes on Delivery:

• Orders placed after 5 PM will be processed the next business day.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier’s website. You can use this information to get real-time updates on your shipment’s status. Should you encounter any issues, our support team will be happy to assist.

Shipping Restrictions

• Age Verification
  Our products are for customers aged 18+. During delivery, age verification may be required. Please ensure you provide a valid government-issued ID if requested.

• Medical Documentation
  Some products may require medical prescriptions or recommendations. Ensure all necessary documentation is provided at the time of purchase to avoid delays.

• Delivery Locations
  We currently only ship within the United Kingdom. We can deliver to PO boxes.

Lost or Damaged Shipments

We take great care to ensure your order arrives in perfect condition. However, if your package is lost or damaged during transit, please follow these steps:

1. Report the issue to us within 48 hours of receiving a damaged package or identifying a lost shipment.
2. Provide details such as your order number, a description of the issue, and photos (for damaged goods).
3. We will coordinate with the courier to resolve the issue and, where appropriate, offer a replacement or refund.

Returns and Exchanges

Your satisfaction is important to us. If you need to return or exchange a product, please review the details below.

Eligibility for Returns and Exchanges

• Products must be unopened and in their original condition.
• Returns or exchanges must be requested within 10 days of receiving your order.

Return Process

1. Contact our customer service team at [medicalcannabisreleafshopuk@gmail.com] to initiate a return or exchange.
2. Pack the product securely and include your proof of purchase.
3. Ship the item back to us; return shipping costs are the customer’s responsibility unless the product is defective or incorrect.

Refunds or exchanges will be processed within 2 business days upon receiving the returned product.

Contact Us

If you have any questions or concerns about your shipping, delivery, or return experience, please don’t hesitate to contact us through the following channels.

• Email: [medicalcannabisreleafshopuk@gmail.com]
• Phone: [Contact Phone Number]
• Business Hours: Monday to Sundays, 7 AM to 8 PM.

Policy Updates

This shipping and delivery policy is effective as of [01-01-2025]. Any updates or changes to this policy will be clearly communicated on our website.

Thank you for choosing Medical Cannabis Releaf Shop. We look forward to serving you!