Privacy Policy

Introduction

At Medical Cannabis Releaf Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with us through our website, in-store services, or by any other means. As a UK-based company, we comply with all applicable data protection regulations, including the UK General Data Protection Regulation (GDPR).

Information We Collect

We collect the following types of personal information to provide you with the best possible service and to comply with legal requirements regarding the purchase of medical cannabis in the UK.

Personal Data

Contact Information: Name, email address, phone number, and postal address.
Identification Details: Proof of identity, such as a valid ID, to verify your age and eligibility.
Medical Information: Documentation such as prescriptions or medical recommendations, as required by UK law, to ensure you are eligible to purchase medical cannabis.
Payment Information: Billing address, and transaction history.
Online Account Information (if applicable): Username, password, and purchase preferences for your account.
Technical Data: IP address, device type, and browser information collected through website cookies to enhance your online experience.

How We Collect Information

Directly from you when you register, shop, or contact us.
Automatically when you interact with our website or other online platforms.
From third-party services for identity verification, where required.

How We Use Your Information

The data we collect is used to provide, improve, and personalize our services while ensuring compliance with UK law. Specifically, we use your information for the following purposes:

To process and fulfill your orders.
To verify your age and eligibility to purchase medical cannabis.
To comply with legal and regulatory requirements.
To communicate with you, including providing order updates, responding to inquiries, and sending information about product updates, promotions, or services (with your consent).
To enhance our website, services, and customer experience.

We will never use your personal information for purposes that are not specified in this policy without obtaining your explicit consent first.

Sharing Your Information

We do not sell or rent your personal information to anyone. However, in limited circumstances, we may share your information with trusted third parties to fulfill our responsibilities or comply with legal obligations. This may include:

Service Providers: Third-party vendors who assist in payment processing, order fulfillment, age verification, and technical support.
Analytics Providers: For improving our website through anonymized data about user behavior.

All third parties are bound by confidentiality and are required to adhere to strict data protection standards.

How We Protect Your Information

We take safeguarding your personal information seriously and implement strong security measures, including but not limited to:

Data Encryption: Sensitive data like payment information is encrypted during transmission and storage.
Access Restrictions: Access to your information is limited to authorized personnel only.
Secure Storage: All data is stored on secure servers with up-to-date cybersecurity measures in place.
Regular Audits: Periodic reviews and updates to our systems to identify and mitigate risks.

Although we do our best to protect your data, no online system is entirely secure. If you suspect a data breach, contact us immediately using the details provided below.

Your Rights as a Customer

Under the UK GDPR, you have several rights regarding your personal information. These include the right to:

Access Your Data: Request a copy of the personal information we hold about you.
Correct Your Data: Ask us to update or correct inaccuracies in your data.
Delete Your Data: Request the erasure of your data where it is no longer required for legal or operational purposes.
Restrict Processing: Request that we limit the use of your data in certain circumstances.
Data Portability: Obtain a copy of your data in a machine-readable format for transfer to another service.
Withdraw Consent: Revoke your consent to marketing communications or certain data uses at any time.

To exercise any of these rights, please contact us via the methods listed in the “Contact Us” section below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience and gather insights into website performance. Cookies help us customize content, remember user preferences, and analyze web traffic.

Types of Cookies We Use

Essential Cookies: Necessary for website functionality.
Performance Cookies: Used to analyze website performance and improve functionality.
Preference Cookies: For storing your preferences on language, location, and other settings.

You can control your cookie preferences through your browser settings. Note that disabling certain cookies may impact your experience on our website.

Retention of Your Information

We retain your personal data only for as long as it is necessary to fulfill the purposes outlined in this policy or to comply with legal and accounting requirements. Once your data is no longer needed, it will be securely deleted.

Updates to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect legal changes or improvements in our practices. Any updates will be indicated by the “Last Updated” date at the top of this page. Where required by law, we will notify you of significant changes to this policy via email or other appropriate methods.

Contact Us

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:

Medical Cannabis Releaf Shop
[Address]
[medicalcannabisreleafshopuk@gmail.com]
[Phone Number]

We are here to help and will respond to inquiries as quickly as possible, typically within one month as required by the UK GDPR.

This privacy policy reflects our commitment to safeguarding your privacy and your trust in Medical Cannabis Releaf Shop. Thank you for choosing us for your wellness needs.